Privacy Policy

Privacy Statement

This Privacy Statement applies to customers using Geneus’ website to order and/or receive genetic reports. This Privacy Policy applies to this Site only, and not to any of our websites, or to any products or services offered by Geneus Genetics Co.,Ltd
This Privacy Statement is designed to help users better understand how Geneus Genetics Co.,Ltd collects, uses, stores, and transfers the information collected from users when using our Products or Services.

By accessing or using this website or other services, including but not limited to, purchasing a sample collection kit, or establishing a Geneus account or submitting a sample, genetic counseling, meeting with doctor, purchasing goods. We will collect and store your personal information. This information identifies you or can be linked to your identity and Account Information. The following describes the types of personal information that we collect and store:

  1. “General Information" is the information you provide about yourself and/or others when doing an account registration for and/or using our Services (e.g. name, email, address, user ID and password, and payment information).
  2. "Genetic Information" is information from your genotype (e.g. the As, Ts, Cs, and Gs at particular locations in your genome), generated by processing of your buccal tissues and/or saliva by Geneus or by its contractors, distributors, and assignees.
  3. “User-Reported Information" is all information about yourself, including your personal traits, disease conditions, and other health-related information.
  4. “Survey Information” is information that you enter into surveys form while signed in to your Geneus account. Survey information has been used for Geneus Research on the website and system and if you have given consent according to the Consent Document.
  5. "User Content" is all information collected from users other than General Information, Genetic Information, User-Reported Information, Survey Information (e.g text, video, messages, music, software, audio, photographs, graphics, or other materials - generated by users of Geneus Services to or through Geneus.
  6. "Web Behavior Information" is information on how you use the Geneus website (e.g. browser type, domains, page views) collected through log files, cookies, and web beacon technology.

We also collect the “Aggregated Data” which is Personal Information that has been combined with other users that is used for Product development. This is such information that no specific individual may be identified.

Geneus will use and share your personal Information with third parties only in the ways that are described in this Privacy Statement

  1. To provide you with Services and analyze and improve our Services

  2. Geneus collects and uses your Account Information, Genetic Information, Survey-Based Information, other Customer Provided Information, and Aggregate information to operate, provide, analyze and improve our Services. These may include, but not limited to, using your information in a manner consistent with this Privacy Statement to:

    1. open your account, enable purchases and process payments, communicate with you, and implement your requests (e.g., referrals );
    2. enable and enhance your use of our website and mobile application(s), including authenticating your visit, provide personalize content and information, and tracking your usage of our Services.
    3. contact you about your account, and any relevant information about our Services (e.g., policy changes, security updates or issues, etc.);
    4. enforce our Terms of Service and other agreements;
    5. monitor, detect, investigate and prevent prohibited or illegal behaviors on our Services, to combat spam and other security risks; and
    6. perform research & development activities, which may include, for example, conducting data analysis and research in order to develop new or improve existing products and services, and performing quality control activities.

  3. To process, analyze and deliver your genetic testing results

  4. To receive results through our Services, you have to create a Geneus account, register your kit, and submit your saliva sample to our company. Our contracted laboratory processes and analyzes your sample to provide us with your raw Genetic Information. Once we receive your raw Genetic Information from the laboratory, we further analyze it to provide you with our reports, depending on the Products and Services purchased. Geneus continuously works to improve our Services based on our research and product development, and genetic associations identified in scientific literature.

  5. To conduct surveys or polls, and obtain testimonials

  6. We value your feedback and may send you surveys, polls or requests for testimonials to improve our Services. You are in control of the information you would like to share with us. If you do not wish to receive these requests.

  7. To provide you with marketing communications

  8. By creating a Geneus account, you are agreeing that we may send you product and promotional emails or notifications about our Services, and offers on new products, services, and promotions. You may not opt-out from transactional communications that are essential to delivering our services to you, unless a marketing message or advertisement is included.


  1. Geneus will NOT share your Genetic Information or any other Personal Information with your employer or health insurance issuer.
  2. Your genetic testing results will be disclosed to the physician, who you already accept as your health coach when using our products and services. Geneus will not release your report to anyone else unless required by law.
  3. Any reseller of our products or services should not collect personal information from you without your consent.
  4. We may use your DNA marked only with a Geneus-assigned unique identification number, along with other Genetic Information, Survey-Based Information, and other personal information which will either not include your name or contact information or will be encrypted for internal operations proposes to: validate genetic information; improve the quality and accuracy of Geneus’ genetic reports; develop new genetic reports and/or services, but not to publish the results in scientific literature; promote the types of information that customers may learn from our reports, and improve the quality and features of our website and service.
  5. We may disclose your personal information when we believe in good faith that the disclosure is required or permitted by law or regulation.
  6. To use our genetic testing services, you must purchase, or receive as a gift, a Geneus Personal Genetic Service testing kit, and ship your saliva sample to our company. When the laboratory has completed their analysis, they securely send the resulting raw Genetic Information to us identified by your unique barcode. Your saliva sample and DNA are destroyed after the laboratory completes its work, subject to the laboratory legal and regulatory requirements.
Geneus takes seriously the trust you place in us. We have adopted data collection, storage and processing practices and security measures to protect against unauthorized access, alteration or disclosure of your personal information. However no method of transmission over the Internet or method of electronic storage is 100% secure.
Please recognize that protecting your personal information is also your responsibility. We ask you to be responsible for safe guarding your password, secret questions and answers, and other authentication information you use to access our Services. You should not disclose your authentication information to any third parties and should immediately notify Geneus of any unauthorized use of your password.

You have to right to access, correct and delete your personal data relating to you at any time.
We only provide access to your Geneus data within your Geneus account. If you lose access to your Geneus account or account email address, please contact Customer Care for instance. If you lose access to your Geneus account, in certain circumstances, we may require that you submit additional information sufficient to verify your identity before providing access or otherwise releasing information to you. If you choose not to submit the required documentation, or the information provided is not sufficient for the purposes sought, Geneus will not be able to sufficiently verify in order to complete your request.
You may access, correct or update most of your Registration Information (such as email address, or phone number) on your own within your Account Setting. Please note that you may not be able to delete User Content that has been shared with others through the Services and that you may not be able to delete information that has been shared with third parties.
You may decide to share your Personal Information with friends and/or family members, doctors or other health care professionals, and/or other individuals outside of our Services, including through third party services such as social networks. Geneus will not be responsible for any liability caused by you sharing your personal information with others.
If you no longer wish to participate in our Services, or no longer wish to have your personal information be processed, you may delete your Geneus account and personal information by contacting us directly.

Please review this Privacy Statement, and our Term of Service carefully. By using our Services, you acknowledge that you have reviewed and agree to all of the policies and procedures in the foregoing documents.
If you do not agree with or you are not comfortable with any aspect of this Privacy Statement or our Terms of Service you should immediately discontinue use of our Services.

Geneus can make changes to the Privacy Statement from time to time. When these changes are made, Geneus will make a new copy of the Privacy Statement update on its website. Any new additionals will be made available to you from or through the Services.You understand and agree that if you use the Services after the date on which the Privacy Statement was changed, Geneus will treat your use as acceptance of the updated Privacy Statement.

If you have question regarding our Privacy Statement, or wish to submit a complaint, please contact us either by mail, email, or phone as follows:

Geneus Genetics Co.,Ltd
37/1 Soi Wachirathamsatit 51 
Sukhumvit 101/1 Road
Bang Chak, Phra Kanong
Bangkok, Thailand

Tel. 02-010-0489


This Privacy Statement was last updated on 29 June 2019.