BLUEPRINTING YOUR FUTURE
BLUEPRINTING YOUR FUTURE

FAQ - GeneusDNA.com


Ordering & Shipping

1. How can I buy Geneus DNA Test kits?
You can purchase our kits through our Online Store at www.geneusdna.com/shop

Alternatively, you can order via LINE ID: @geneus or email our Customer Support Team on support@geneusdna.com to assist with your purchase.
Yes, you can order several test kits through our Online Store at https://www.geneusdna.com/shop

Now, we also offer spacial price for a bundle product of Vitamins + Nutrition + Fitness & Weight Loss in our Online Store. If you run into difficulties, please contact our Customer Support Team through LINE ID: @geneus or email support@geneusdna.com.
Absolutely! After placing your order, you can give the unregistered collection kit to a different individual than noted on the order. The collection kit can be registered by an individual other than the person who purchased. It is during the registration process that a collection tube is connected with a specific person.
Geneus orders typically ship within 1-2 business days from the time of purchase. When your order ships, you will receive an email with your tracking number.

You can check the delivery status of your order at track.thailandpost.co.th/

We offer free express shipping in Thailand with EMS Thailand Post Service. Estimated delivery time is typically within 2-3 business days from date of shipment.

If your order does not arrive within the estimated time, please contact our Customer Support Team on support@geneusdna.com or LINE ID @geneus.

Report

Upon registering a DNA Test kit, an online portal is created for each customer. Your personalised health reports can be accessed in 2 ways: online reports and downloadable PDF reports that give you insight into how your DNA may affect your body functions and make suggestions of possible lifestyle changes.

In order to participate in the service, you need to have a valid email address from which you can send and receive messages. You will also need access to a computer or mobile device that connects to the internet.
No. Your genes do not change throughout the course of your life. Your genes do not change but your lifestyle can. From a Geneus DNA Test kit, you’ll be provided with information to improve your health and fitness for a lifetime.

By understanding your genetics, you can optimise your nutrition by knowing how your genetics affect the best diet choices for your body and make the most of your time in the gym by reducing guesswork, or trial and error.
The sample required for GeneusDNA analysis includes DNA from epithelial cells from your cheeks and mouth and white blood cells from your saliva. As the DNA in these cells will remain unchanged regardless of medical conditions in other parts of the body, you can provide your sample under varying health circumstances, including while you are pregnant, while you have a cold or the flu, and while you are taking common medications.

However, only one exception that we do not recommend taking the test is if you have received a bone marrow transplant using cells from a donor. As a bone marrow recipient, your blood cells will contain the DNA from your marrow donor, while your epithelial cells contain your own DNA. This frequently results in analysis failure.
GeneusDNA reports are designed for informational purpose. GeneusDNA is not intended for use as an indication of any medical condition or used as a diagnostic tool. GeneusDNA reports on genetic factors influencing nutrition and exercise response only.

You can use your results to consult with your physicians, nutritionists, and our health coaches to fully maximise and benefit from your results.

Kit Usage

The DNA collection kits are painless and easy-to-use. If you order more than one kit, please make sure that each individual uses the collector from the kit they have registered or intend to register.

No blood is needed for our DNA Test. Samples are taken by rubbing the sponge provided (which attached to the tube) on the lower gums to collect cells and saliva. Then, insert the sponge into the tube and close tightly.

The collection and shipping process is composed of a few basic steps. Instructions are included in your collection kit.
Before preparing your sample for shipment, you will need to register your sample collection kit Your sample is stable at a wide range of temperatures once it is mixed with the DNA stabilizing liquid, but we recommend that you ship your collected sample to us at your earliest convenience.

The transportation supplies for your sample are included in your kit. Simply place the collection tube in the plastic bag, and then place the bag into the original box.

Return your sample by dropping the package off at any Thailand Postal Office. The box is already pre-paid and pre-addressed.
The collection kit includes stabilizing solution in the tube. This solution stabilized the DNA and prevents bacterial contamination. Buffered samples are stable at a wide range of temperatures (15 ºC to 30ºC) for up to 2 months. Unused kits also remain stable even if exposed to temperatures in this range during transit or storage.

Sample tracking

Sample processing takes approximately 2-3 weeks from the time your sample is received at the lab. You can see the status of your sample by logging in to your GeneusDNA account.

In addition, you’ll receive email notifications when your results are complete and available to view within your online GeneusDNA account. You must log in to your GeneusDNA account on our secure portal to view your information.

Please note that processing time are estimates, and should not be considered a guarantee that your results will be returned by a particular date. While samples are processed in the order in which they are received, some samples may require additional steps to be processed successfully, therefore extending the processing time.
After you register your collection kit, your GeneusDNA profile homepage will display the status of your sample kit, from the time you register to the time you receive your results.

Once your results are ready, you will receive an email notification. You can then log in to your account on GeneusDNA.com to access them.


Registration

After you receive your DNA Test kit, you can register your kit by navigating to the “Register” page on GeneusDNA website at www.geneusDNA.com/register or clicking “Register” button in the top right corner of GeneusDNA.com homepage. The process takes only a few minutes.

Your Geneus Kit ID is printed directly on the side of your collection tube.

In the event that you mail your kit back without registering, you will be able to register your collection kit once it arrives at the lab. An email containing your kit ID will be sent to the email address used to place your order. Sample processing will not begin until registration is completed.

Accounts

If you forgot which email address you used to create your GeneusDNA account please contact our Customer Support Team on support@geneusdna.com or LINE ID: @geneus.
To reset your password, click the “Forgot Password” text in the “log in” page of GeneusDNA.com , and enter the email associated with your account. A password reset link will be sent to your email address.